The Identity and Privilege Management Solution Architect
Core
Support the service process owner and performance insights to ensure delivery of the business agenda by identifying and delivering improvements to operational support processes.
Role type
Enterprise Architecture Professional (Process & Performance)
Builds
Core Operational Support Processes
Domain
Consumer Health / Enterprise Operations
Deliverable
dashboards & analysis
Required skills
data extraction, data analysis, process improvement, benchmarking, reporting, customer insights, documentation, training
Preferred skills
statistics, service management, cross-regional collaboration, prioritization, customer performance metrics, analytical problem-solving, project management
Technologies
metrics platforms, reporting tools
Responsibilities
Support the overall design authority for the architecture process, maintain understanding of the service landscape and tools, extract and analyze data from diverse sources, participate in benchmarking exercises, support regular reporting on value measures and voice of customer, manage standardized reports and metrics, work with account management teams for customer insights, provide ad-hoc reporting for service improvement, ensure documentation and training are current.