Senior AI Solutions Engineer (Python & AWS Bedrock)
Core
Design and build AI-powered IT Help Desk Automation workflows using AWS Bedrock and serverless technologies to streamline ticket triage, routing, and identity management.
Role type
Senior AI Solutions Engineer (Python & AWS Bedrock)
Builds
Intelligent automation workflows for IT operations (ticket triage, request routing, access management)
Domain
IT Operations / Generative AI / Cloud Infrastructure
Deliverable
production ML models | product features
Required skills
Python, AWS Bedrock, AI Agents, Serverless Architecture, REST APIs, Cloud-Native Design, Generative AI Development
Preferred skills
Okta, Azure AD, KACE, AWS Lambda, AWS Step Functions, API Gateway, EventBridge, SQS, Infrastructure as Code, Prompt Engineering
Technologies
AWS Bedrock, AWS Lambda, AWS Step Functions, Python, REST APIs, Okta, Azure AD, KACE
Responsibilities
Design and develop AI-powered automation solutions using AWS Bedrock; Build and orchestrate AI agents for IT help desk workflows; Develop integrations with enterprise platforms using REST APIs; Implement automation for ticket triage, routing, and access request workflows; Build serverless applications using AWS Lambda and Step Functions; Integrate AI workflows with KACE, Okta, Azure AD, and similar enterprise platforms; Design secure, scalable, and maintainable cloud-native solutions; Collaborate with engineering teams to continuously improve AI agent performance; Participate in architecture discussions and technical decision-making.
Seniority
Senior, hands-on IC