Guest Relations & Hospitality Manager (SKS)
Core
Manage the SKS Skyline Showroom, develop outreach efforts to support sales, and deliver luxury guest experiences through brand immersions and event planning.
Role type
Senior hospitality and operations manager
Builds
Luxury showroom experiences, marketing networking events, and client satisfaction programs
Domain
Consumer electronics retail + hospitality
Deliverable
product features
Required skills
Office management, guest relations, customer service, marketing, budget management, KPI delivery, conflict resolution, administrative management, resource allocation, recruitment, training
Preferred skills
Culinary or related degree, Food Handler certification, Basset certification, experience with Chicago and Napa showrooms
Technologies
None stated
Responsibilities
Develop outreach efforts to support sales team and facilitate brand immersions; Develop clients, propose action plans, and assist with the implementation of marketing networking; Schedule designers, builders, and retail sales associates; Work with District Sales Managers to deliver a luxury experience to our guests; Ensure the SKS Skyline Showroom is utilized to its fullest capacity; Handle the resolution of issues related to events and showroom immersions; Negotiate with partner agencies to ensure client satisfaction while keeping in mind the fiscal responsibility to the organization; Manage the allocation of resources to client satisfaction and customer support; Recruit for service personnel, housekeeping team, and chef's assignments; Train and provide orientation to guest services team and culinary teams
