Transportation Customer Support Specialist
Core
Oversee daily invoice processing and resolve billing discrepancies for customers and carrier partners in the freight industry.
Role type
Customer Support Specialist (Billing & Invoicing)
Builds
Timely payment execution and accurate carrier rate structures
Domain
Logistics / Freight Transportation
Required skills
Invoice processing, Carrier relationship management, Contract review, Financial data analysis, TMS usage, Discrepancy resolution
Responsibilities
Partner with carriers to identify and resolve billing discrepancies, Maintain and update carrier rate structures, Correspond with customers and carriers regarding detention and accessorial information, Review contracts to identify root causes of discrepancies, Process approved invoices in the system, Gather financial information for credit limit decisions
Seniority
Junior to Mid-level, hands-on IC