ServiceNow Consultant
Core
Design, configure, and implement ServiceNow solutions focusing on Customer Service Management (CSM) and Field Service Management (FSM) for private and public sector clients.
Role type
Senior ServiceNow Technical Consultant (CSM/FSM)
Builds
CSM and FSM solutions including case management, work order management, dispatch, scheduling, and agent mobility
Domain
Enterprise Service Management / Digital Transformation
Required skills
ServiceNow CSM configuration, ServiceNow FSM configuration, ServiceNow Studio, Flow Designer, ServiceNow scripting (Client Scripts, Business Rules, Script Includes), REST/SOAP integration, CMDB management, Access Control Rules
Preferred skills
HRSD, GRC/IRM, ITSM, ITOM, SPM modules, Now Assist / AI capabilities, Public sector delivery
Technologies
ServiceNow, REST, SOAP, MID Servers
Responsibilities
Implement and configure CSM/FSM solutions, Develop custom applications and workflows, Integrate ServiceNow with third-party systems, Support platform upgrades and UAT, Contribute to delivery on other modules
Seniority
Senior, hands-on IC
