ServiceNow Developer
Core
Design, develop, and implement ServiceNow solutions for the USPTO, focusing on ITSM, ITOM, and ITASM modules.
Role type
Mid-level ServiceNow Developer (Engineer 2)
Builds
Customized ServiceNow applications and integrations for USPTO business operations
Domain
Government IT / IT Service Management
Required skills
ServiceNow scripting (JavaScript, Glide API, Jelly, AngularJS), REST/SOAP API integration, ServiceNow modules (ITSM, ITOM, HRSD, SecOps, CMDB), Flow Designer, Workflow Editor, Business Rules, ITIL processes
Preferred skills
ServiceNow certifications (CSA, CAD, ITSM Implementation Specialist)
Technologies
ServiceNow, REST, SOAP, OAuth, MID Server, AngularJS
Responsibilities
Design and configure ServiceNow solutions based on business requirements; Customize applications including workflows, UI policies, business rules, client scripts, and ACLs; Develop and maintain integrations between ServiceNow and enterprise systems; Implement ServiceNow modules such as ITSM, ITOM, HRSD, SecOps, and CMDB; Perform system upgrades, patches, and releases; Troubleshoot issues, debug scripts, and provide ongoing support; Develop and maintain technical documentation.
Seniority
Mid-level, hands-on IC
