Customer Success Operations Manager
Core
Manage publisher account setup, technical integrations, and performance optimization for leading publishers on the PubMatic ad technology platform.
Role type
Customer Success Operations Manager
Builds
Publisher account implementations and performance optimization on the PubMatic platform
Domain
Programmatic advertising / Ad technology
Required skills
Programmatic advertising (Header Bidding, ORTB, RTB/PMP), Technical integration management, Performance analysis, SLA management, Cross-functional partnership, Internal system management (Salesforce, JIRA), Web technologies (HTML, JavaScript), Debugging tools (Charles, Fiddler)
Preferred skills
SSP familiarity, Prebid wrappers, Ad servers (GAM), Multiple ad formats, Complex dataset analysis, Excel for reporting
Technologies
PubMatic, Salesforce, JIRA, GAM, Prebid, Charles, Fiddler
Responsibilities
Own publisher account set-up and manage Tier 1 omnichannel accounts, Deliver seamless technical integrations, Provide responsive support within SLAs, Proactively analyse and optimise account performance, Partner with Sales, Product, Marketing, and Engineering, Manage and update internal systems, Respond to integration issues and brand safety escalations, Generate and interpret performance reports, Build strong client relationships
Seniority
Mid-level, hands-on IC
