Senior Information Technology Support Specialist
Core
Run day-to-day IT operations, support Google Cloud and user-device environments, and lead the safe adoption of AI across the organization.
Role type
Senior IT Support Specialist (Infrastructure & AI Governance)
Builds
IT infrastructure, AI agents, and governance frameworks
Domain
Technology consulting, Cloud, Networking, AI Governance
Deliverable
production ML models
Required skills
Google Cloud Platform (GCP), enterprise networking (TCP/IP, routing, switching, VLANs, VPNs, Wi-Fi, DNS, DHCP), Palo Alto Networks firewalls, IT Service Management (ITSM), AI agent development and deployment, AI governance strategy, IT asset lifecycle management, stakeholder management
Preferred skills
Google Cloud Professional certification (Cloud Architect/Network Engineer/Security Engineer), ITIL Foundation, Microsoft 365/Entra ID, AI governance credentials (ISO/IEC 42001, NIST AI RMF)
Technologies
Google Cloud Platform (GCP), Vertex AI, Microsoft 365, Microsoft Copilot, Palo Alto Networks, Microsoft Entra ID
Responsibilities
Oversee and manage day-to-day IT infrastructure and technical support activities; Administer and maintain the organization's Google Cloud Platform (GCP) environment; Configure, monitor, and maintain enterprise firewall solutions; Define and maintain the organization's AI governance framework; Design, build, deploy, and maintain IT agents and AI agents for business teams; Lead, mentor, and supervise members of the IT support and infrastructure team
Seniority
Senior, hands-on IC with leadership responsibilities