Senior Customer Success Operations Manager

New YorkFull-time$130k2026-10-15 → 2026-11-10

Hybrid

Core

Own day-to-day health of a portfolio of CTV and omnichannel publisher accounts, driving integration, delivery, and revenue growth.

Role type

Senior Customer Success Operations Manager (Ad Tech)

Builds

Publisher revenue growth, onboarding, and technical integrations for CTV and OMNI inventory

Domain

Digital Advertising / Ad Tech / CTV

Required skills

Programmatic monetization, CTV/OTT ad stack, Ad operations, RTB/PMP/Header bidding, Ad serving platforms, Data analysis (Excel/BI), AI tools usage, Web technologies (HTML/JS), Debugging tools

Preferred skills

SQL, AI assistant integration, Mobile App publishers

Technologies

Prebid, VAST, SSAI, Google Ad Manager, Salesforce, JIRA, Looker, Chrome DevTools, Charles Proxy, Fiddler

Responsibilities

Manage account setup and technical integrations for publishers, Lead escalations and document root causes, Build reporting to surface growth opportunities, Coach newer CSOMs and share best practices, Use AI tools to speed up troubleshooting and documentation

Seniority

Senior, hands-on IC

About PubMatic

PubMatic is one of the world’s leading scaled digital advertising platforms, offering more transparent advertising solutions to publishers, media buyers, commerce companies and data owners, allowing them to harness the power and potential of the open internet to drive better business outcomes. Founded in 2006 with the vision that data-driven decisioning would be the future of digital advertising, we enable content creators to run a more profitable advertising business, which in turn allows them to invest back into the multi-screen and multi-format content that consumers demand.