Team Lead, Client Services, MRA
Core
Lead a team of Project Managers to execute quant and qual market research studies for healthcare market research agencies (MRAs), translating client briefs into actionable delivery plans.
Role type
Senior Team Lead, Client Services Delivery
Builds
Quantitative and qualitative healthcare market research studies for agency partners
Domain
Healthcare market research / Life sciences
Required skills
Healthcare market research delivery, People leadership (coaching PMs), Research delivery tooling (Decipher, Salesforce), Agency relationship management, Project prioritization, CRM usage
Preferred skills
Experience serving market research agencies (not just end-client pharma), AI-enabled workflow tools, Global time zone alignment
Technologies
Decipher, Salesforce
Responsibilities
Lead and coach a team of Project Managers delivering MRA studies, Serve as primary delivery contact for MRA clients, Spearhead workforce efficiency initiatives, Remove blockers and resolve delivery risks, Drive predictable execution across concurrent studies, Partner with sampling and commercial teams, Improve delivery visibility using project management tools
Seniority
Senior, hands-on IC with team leadership