Demand Forecasting and Customer Service Lead
Core
Lead demand planning and customer service operations to ensure product availability and service excellence for a global consumer health portfolio.
Role type
Senior Demand Planning & Customer Service Lead
Builds
End-to-end demand forecasts, inventory optimization, and customer service delivery for consumer health brands
Domain
Consumer Health / Supply Chain
Deliverable
production ML models | product features | dashboards & analysis | client delivery | infrastructure | physical/clinical work
Required skills
Demand planning, forecasting, supply chain operations, ERP/WMS systems, stakeholder management, analytical thinking, team leadership, KPI tracking, inventory optimization
Preferred skills
Integrated Business Planning (IBP), 24-month rolling forecast experience, 3PL partner management, cross-functional collaboration
Technologies
ERP, WMS
Responsibilities
Lead the IBP process to align demand plans, own the end-to-end demand forecasting process, provide data-driven insights for commercial decisions, collaborate with Sales and Marketing on promotions and launches, partner with Supply teams to optimize inventory, lead Customer Service operations to ensure high OTIF, build relationships with customers and 3PL partners, drive performance tracking and continuous improvement, coach and develop a team of 3–4 direct reports
Seniority
Senior, hands-on IC with team leadership