Manager, Return To Vendor (RTV)
Core
Oversee the end-to-end Return to Vendor (RTV) process, managing negotiations, disputes, and recovery of defective or excess merchandise to maximize financial value.
Role type
Manager, Sourcing & Vendor Management
Builds
Vendor recovery value and operational efficiency in the supply chain
Domain
Retail / Supply Chain Management
Deliverable
client delivery
Required skills
Vendor negotiation, contract interpretation, data analysis, cross-functional collaboration, process improvement, dispute resolution
Preferred skills
ERP systems proficiency (SAP, Oracle), inventory management, strategic vendor relationship building
Technologies
Google Sheets, SAP, Oracle, ERP systems
Responsibilities
Manage the full RTV lifecycle from claim initiation to resolution; Lead negotiations with vendors for credits and returns; Collaborate with Logistics, Finance, and Quality teams; Produce reporting on RTV volume and recovery rates; Identify process gaps and implement improvements.
Seniority
Manager, hands-on IC