Community Manager
Core
Engage directly with players in Discord and other platforms, craft communications, and represent player feedback to internal teams for the Star Trek™ Fleet Command game.
Role type
Senior IC community manager (games)
Builds
Player communications, community engagement programs, and feedback loops for a live-service mobile game
Domain
Mobile gaming, live operations, fandom-driven communities
Deliverable
product features
Required skills
Community management, content writing, Discord moderation, player feedback analysis, cross-functional collaboration, event planning
Preferred skills
Experience with player councils, mobile games, strategy games, licensed franchises, Star Trek franchise knowledge
Technologies
Discord, Reddit
Responsibilities
Engage with players in Discord and official platforms, write and publish player communications (blogs, patch notes, social posts), coordinate with Product and Marketing teams, plan community events, collect and summarize player feedback, support community programs and creator activity, moderate discussions and escalate issues, track engagement metrics
Seniority
Mid-Senior, hands-on IC