Customer Support Enginer- Tier2
Core
Design, install, configure, monitor, and maintain network, telecommunications, and systems hardware/software; develop system architecture templates for customer installations.
Role type
Senior IC network and telecommunications engineer
Builds
Network infrastructure, IP telephony systems, and system architecture templates for enterprise clients
Domain
Cyber resilience, data protection, network engineering, telecommunications
Required skills
Network design, system architecture, requirements analysis, project planning, resource management, VoIP implementation, information security policy development
Preferred skills
Visio for rack elevations, stakeholder interaction (via careerplan.io/jobs/5446398008-customer-support-enginer-tier2-at-commvault)
Technologies
Cisco, Avaya, VoIP, IP telephony, network hardware/software
Responsibilities
Design and implement technical and physical network architecture; maintain enterprise technical infrastructure; ensure network availability and integrity; develop information security policies; maintain system backup and recovery capability
Seniority
Senior, hands-on IC
