Manager, Account Management - Intermodal Operations
Core
Set strategy and drive operational efficiency for intermodal account operations across brokerage and transportation management lines of business.
Role type
Senior IC operations manager (intermodal)
Builds
Intermodal account operations for customers in brokerage and transportation management lines of business
Domain
Logistics + Intermodal transportation
Required skills
Intermodal operations experience, team management, data-driven decision making, stakeholder engagement, conflict management, business strategy, customer service culture building, resource allocation, defect reduction, account growth strategies
Preferred skills
Hybrid team management, vision setting, trusted advisor capabilities
Technologies
Data analytics tools
Responsibilities
Translate business unit goals into operational plans, identify and solve key pain points for customers, build a culture of high quality customer service, allocate team resources to meet objectives, influence the organization on customer obsession and defect reduction, seek opportunities for account growth and reducing accessorial losses
Seniority
Manager, hands-on IC