Training Specialist
Core
Design, deliver, and evaluate training programs for customer service associates and leaders to ensure readiness for products, systems, and processes.
Role type
Training Specialist (Instructional Design & Facilitation)
Builds
Instructor-led and virtual training curricula, job aids, assessments, and readiness evaluation frameworks for customer service teams.
Domain
Healthcare technology / Customer Service Operations
Required skills
Training needs analysis, curriculum design, facilitation, coaching, performance gap analysis, program evaluation, LMS administration
Preferred skills
Customer service training, healthcare/regulated industry experience, virtual learning platform management, distributed team training, instructional design certification
Technologies
LMS, virtual learning platforms
Responsibilities
Analyze quality results and feedback to identify skill gaps; design new hire and ongoing training programs; lead instructor-led and virtual training sessions; evaluate learner readiness and recommend production status; maintain training records and reports; coordinate training schedules and environments.
Seniority
Mid-level, hands-on IC