Senior Fraud Operations Coordinator
Core
End-to-end owner of inbound fraud, chargeback, security, and privacy activity for Quince Europe, investigating and resolving customer fraud to prevent loss.
Role type
Senior IC fraud operations coordinator (payments risk)
Builds
Fraud prevention workflows, chargeback representment strategies, and asset recovery processes for European markets
Domain
E-commerce, payments, and fraud prevention
Required skills
fraud investigations, chargeback management, active order monitoring, payment processor operations, European regulations compliance, data analysis, cross-functional collaboration, process optimization, documentation, risk assessment
Preferred skills
experience as a sole or remote team member, autonomous decision-making, asynchronous communication, stakeholder management
Technologies
Stripe, Braintree, PayPal, fraud tooling, payment processors
Responsibilities
Lead investigations into customer fraud activity across European markets; manage daily chargeback processing and optimize representment documentation; conduct real-time review of high-risk transactions; identify trends of abuse and systemic vulnerabilities; partner with Legal to determine customer recourse strategy; collaborate with CX, Payments, Security, Product, Legal, Analytics and third-party vendors; own and maintain European SOPs and documentation standards
Seniority
Senior, hands-on IC
