OS&D Account Manager II
Core
OS&D Operations Representative driving process improvements and resolving delivery exceptions for Uber Freight's logistics platform.
Role type
Senior IC account operations manager
Builds
Delivery exception management processes and system improvements
Domain
Logistics / Freight transportation
Required skills
problem solving, stakeholder management, process improvement, data analysis, customer support, decision making, trend identification
Preferred skills
cargo risk & security knowledge, fraud detection, compliance, safety regulations, high-growth tech environment adaptability
Technologies
Microsoft Office, Google Suite
Responsibilities
Resolve delivery exceptions and manage internal/external stakeholders, drive continuous improvement in exception management, collaborate with product teams to sell future vision, own account metrics and goals, develop process and system improvements.
Seniority
Mid-level, hands-on IC