CX Designer
Core
Associate Director, CX Designer shaping world-class customer experiences across products and services for clients, focusing on raising the quality bar, establishing shared CX vision, and acting as a force multiplier for design teams.
Role type
Senior IC CX Designer (Associate Director)
Builds
End-to-end customer journeys, service blueprints, and commercially successful outcomes for clients.
Domain
Digital media, advertising, and customer experience (CX) design.
Deliverable
product features
Required skills
Service design, journey mapping, research strategy, accessibility standards, design systems, stakeholder management, strategic vision, experimentation, mentoring
Preferred skills
External partner management, brand personality definition, accessibility prioritization
Technologies
None explicitly stated
Responsibilities
Establish shared CX vision with senior stakeholders; design and run end-to-end CX/service design activity; select and oversee research and testing approaches; define and improve key customer journeys; lead design critique and peer review; present confidently to senior clients regarding strategic challenges; coach and develop designers including Leads.
Seniority
Senior, hands-on IC with leadership responsibilities
