Director, Commercial IT Systems
Core
Own the strategy, roadmap, and business performance of technology supporting commercial launch and growth for new therapies.
Role type
Director, Commercial IT Systems
Builds
Commercial systems, CRM, commercial data platforms, and connected commercial platforms for pharmaceutical/biotech commercial operations.
Domain
Biopharmaceutical / Commercial Technology
Deliverable
production ML models | product features | dashboards & analysis | client delivery | infrastructure
Required skills
Enterprise applications strategy, CRM (Veeva/Salesforce), commercial data management, vendor management, budget management, change management, integration patterns, API fluency, launch readiness planning, stakeholder alignment
Preferred skills
Pharmaceutical/biotech commercial operations experience, cross-functional leadership, data stewardship, compliance knowledge
Technologies
Veeva, Salesforce, cloud data platforms, APIs
Responsibilities
Own commercial systems strategy and roadmap; establish business ownership and decision-making for commercial systems; lead commercial systems delivery from planning through adoption; own business requirements and service expectations for CRM and integrations; partner with Data & Analytics to define commercial data capabilities; own vendor performance and investment plan; lead launch readiness, user acceptance, and change management; partner with IT, Security, Legal, and Quality to incorporate compliance requirements
Seniority
Director, strategic leadership with delivery accountability
