Customer Service Specialist
Core
Field incoming and outbound calls to schedule, confirm, and follow up on pest control service appointments for residential and commercial customers.
Role type
Customer Service Specialist (Pest Control)
Builds
Service appointment schedules and optimized technician routes
Domain
Home Services / Pest Control
Deliverable
product features
Required skills
Scheduling, route optimization, customer database management, call handling, data entry, quality assurance participation
Preferred skills
Customer service experience, sales experience
Technologies
Windows-based systems, Web-based applications, Microsoft Office
Responsibilities
Answer incoming calls and make outbound calls to schedule, confirm, and follow up on service appointments; Navigate systems to track routes and optimize schedules; Schedule appointments for technicians to minimize drive time; Identify customer concerns and evaluate needs; Monitor and maintain customer database with accurate information; Reschedule unserviced accounts within 24 hours; Participate in quality assurance processes; Safeguard customer privacy and proprietary information