Customer Trust Specialist
Core
Customer-facing security specialist handling complex enterprise negotiations, audits, and executive briefings to build trust for AI systems.
Role type
Senior individual contributor security specialist (customer trust)
Builds
Reusable security positions, playbooks, knowledge-bank content, and AI-powered automation tools for security engagements.
Domain
AI/ML security, enterprise risk management, and customer trust
Deliverable
client delivery
Required skills
Security expertise (engineering/governance/risk/compliance), complex negotiation, security audit execution, executive briefing, technical writing, cross-functional influence, independent problem solving
Preferred skills
10+ years security experience, 3+ years security leadership, LLM application to security assurance, financial services security knowledge, AI trust architecture familiarity
Technologies
Claude (LLM), internal security systems, audit tools
Responsibilities
Negotiate security terms with regulated enterprises; execute complex security audits and questionnaires; deliver executive briefings on security posture; develop and maintain security playbooks and answer banks; build AI automation for evidence gathering and response verification; write customer-facing trust artifacts; route control gaps to product/security teams; track and report engagement metrics
Seniority
Senior, hands-on IC
