Senior Data Scientist, Risk and Support
Core
Build, measure, and improve Risk and Support Operations using AI tools and agent workflows to serve customers with speed and quality for Cash App, Afterpay, Square, and new Operations automation.
Role type
Senior IC agentic data scientist (Risk & Support)
Builds
Decisioning systems, measurement frameworks, and Operations automation for financial services
Domain
Fintech / Risk Management / Customer Support
Deliverable
production ML models | dashboards & analysis | client delivery
Required skills
SQL, statistical judgment, AI tools & agent workflows, experiment design, cohort analysis, bias/drift monitoring, forecasting, staffing modeling, technical leadership, mentoring
Preferred skills
None stated
Technologies
None stated
Responsibilities
Define metrics and measurement frameworks for Support and Risk Operations; use AI tools to accelerate analysis and automate tasks; partner with risk teams to evaluate model performance and monitor bias; design and analyze experiments affecting customer access and repayment; lead technical direction and standards for the Data Science team; mentor junior data scientists
Seniority
Senior, hands-on IC with mentorship responsibilities
