Senior Operations Manager
Core
Lead strategic operations for a high-volume returns center, overseeing a team of Area and Operations Managers to optimize reverse logistics processes.
Role type
Senior Operations Manager (Reverse Logistics)
Builds
Reverse logistics workflows and returns fulfillment center operations
Domain
E-commerce / Apparel / Retail
Required skills
Operations leadership, team mentoring, workflow optimization, Lean/Six Sigma, data-driven decision making, cross-functional collaboration, safety compliance, KPI management
Preferred skills
Masters degree, returns/reverse logistics experience, high-volume warehouse background, continuous improvement methodologies
Technologies
Lean, Six Sigma, Kaizen, advanced analytics
Responsibilities
Lead and mentor Area Managers and Operations Managers to ensure strong leadership and execution. Oversee daily operations within the Returns Warehouse to meet targets for speed, accuracy, and resolution time. Maintain safety culture and ensure OSHA compliance. Monitor performance metrics and conduct operational reviews. Collaborate with HR, Finance, and other teams to plan labor and optimize performance. Drive continuous improvement initiatives to reduce costs and eliminate waste. Partner with executive leadership to align team execution with organizational goals.
Seniority
Senior, hands-on IC with people leadership