Application Support Analyst
Core
Mid-level expert supporting, maintaining, and monitoring critical legal technology platforms to enhance user experience for attorneys and legal staff.
Role type
Application Support Analyst (Legal Technology)
Builds
Reliable, practical, user-centered service for core legal tech suites
Domain
Legal services / Legal Technology
Deliverable
production ML models | product features | dashboards & analysis | client delivery | infrastructure
Required skills
Tier 2 application support, troubleshooting, user training, access/permission management, ITIL/ITSM best practices, JIRA & Confluence, system documentation, data mapping, cloud/hybrid infrastructure, Microsoft 365, collaboration platforms
Preferred skills
Legal platform certifications (iManage, ITIL, ISO 27001), litigation support/e-discovery systems, legal financial systems, Microsoft Power Platform, information governance frameworks
Technologies
iManage Cloud, Intapp Risk Management Suite, Litera One, JIRA, Confluence, Microsoft 365, Box, Dropbox, SharePoint Online, Microsoft Teams, Reveal/Logikcull, Milana/eDockets, Aderant Expert
Responsibilities
Resolve complex end-user support issues across core legal technology platforms; Provide day-to-day Tier 2 application support and issue resolution; Train peers and end users on application functionality; Manage user access, roles, permissions, and ethical walls; Support information governance policies including document management and records retention; Create and maintain system documentation, runbooks, and SOPs; Confer with end users to gather feedback and align with vendor release schedules
Seniority
Mid-level, hands-on IC