Financial Service Representative
Core
Financial Service Representatives support customers by understanding their financial needs and connecting them with suitable products and services, including personal lending, cheque cashing, and money transfers.
Role type
retail financial service representative
Builds
personal lending products, cheque cashing, money transfers, and other financial solutions
Domain
consumer finance / non-prime lending
Deliverable
product features
Required skills
customer service, sales, compliance, cash handling, regulatory knowledge
Preferred skills
relationship building, cross-selling
Responsibilities
Provide friendly, professional, and accurate customer service by assessing customer needs, completing transactions, answering questions, and identifying opportunities to promote and cross-sell products and services.
Responsibilities
Promote, recommend, and process loans, credit cards, cheque cashing, money transfers, money orders, bill payments, and other related products and services based on the customer's needs, financial circumstances, and applicable company policies and regulatory requirements.
Responsibilities
Consistently identify cross-selling and referral opportunities during every customer interaction to increase product awareness, meet customer needs, and achieve individual and branch sales goals.
Responsibilities
Clearly explain product and service features, benefits, fees, repayment terms, payment options, renewals, refinancing options, and other important information using approved marketing materials.
Responsibilities
Collect, review, verify, and document required customer identification, financial, application, and supporting information to process products and services, ensuring all applications/transactions are complete, compliant, and accurately recorded.