Customs Entry Specialist
Core
Assist clients with U.S. Customs brokerage services, process import documentation, and ensure compliance with CBP regulations.
Role type
Customs Entry Specialist (Customer Service)
Builds
Import entry documentation and compliance reports for clients
Domain
Logistics / International Trade / U.S. Customs
Required skills
U.S. Customs brokerage experience, import operations knowledge, tariff classification, CBP entry processes, Microsoft Office/Google Suite, bilingual communication (English/Spanish)
Preferred skills
CCS certification, International Business degree, supply chain management knowledge (via careerplan.io/jobs/5407946008-customs-entry-specialist-at-uberfreight)
Technologies
Microsoft Office Suite, Google Suite
Responsibilities
Serve as primary point of contact for clients regarding U.S. Customs brokerage services, including entry documentation, shipment status, and basic compliance inquiries. Prepare, review, and process import documentation in accordance with U.S. Customs and Border Protection (CBP) regulations, internal SOPs, and client specific requirements. Monitor and adapt to ongoing tariff changes and regulatory updates, ensuring entries are processed correctly and escalated when necessary. Coordinate with internal teams (operations, compliance, accounting, and carriers) to resolve routine shipment issues and avoid clearance delays. Maintain accurate, well-organized records of entries, client communications, and supporting documentation in accordance with audit and retention requirements. Provide timely and professional shipment updates, status reports, and issue notifications to clients. Demonstrate self-reliance by independently researching routine questions, reviewing regulations, and utilizing internal resources before escalating issues. Identify potential entry discrepancies or compliance risks and promptly escalate to senior team members or compliance when appropriate. Communicate effectively and professionally in both English and Spanish, verbally and in writing, with clients, carriers, and internal stakeholders. Support continuous improvement by following established processes, identifying gaps, and suggesting efficiencies when applicable.
Seniority
Entry-level to Junior