Assistant Service Manager
Core
Lead participant operations and support teams for people with disabilities in Supported Independent Living across Queensland.
Role type
Senior IC service manager (disability support)
Builds
Supported Independent Living services for participants with disabilities
Domain
Disability support / Aged care
Required skills
People leadership, team development, customer service management, risk management, budget management, stakeholder engagement, operational oversight, culture building, coaching
Preferred skills
Data and analytical skills, commercial experience, business development
Responsibilities
Ensure human rights-based approaches are implemented and individual outcomes are achieved for clients and their families. Ensure service provision is delivered within relevant legislative frameworks. Proactively oversee the management of potential risks to clients and employees. Manage portfolio in alignment with budgetary requirements. Develop a culture of continuous improvement and outstanding client service. Lead and develop capable and dedicated teams. Support growth and increase of customer numbers. Proactively assist customers, families, and stakeholders with issues.
Seniority
Senior, hands-on IC