IT Support Engineer, Application Administrator
Core
Own end-to-end SaaS operations for Anthropic's application catalog, including administration, license management, automation, and compliance evidence.
Role type
Senior IC SaaS Operations Engineer
Builds
SaaS admin runbooks, automation scripts, license/seat reporting, and audit evidence packages
Domain
IT Operations / SaaS Administration / Compliance
Deliverable
production ML models | product features | dashboards & analysis | client delivery | infrastructure | physical/clinical work
Required skills
SaaS application administration, license and seat management, automation scripting, vendor operations, audit evidence collection, Google Workspace administration, incident triage
Preferred skills
Bash or Python scripting, SaaS management platform experience, SOC2 audit cycle experience, AI tool usage
Technologies
Gong, 1Password, MongoDB, Vanta, Google Workspace, Slack
Responsibilities
Perform admin actions and user troubleshooting across the SaaS catalog; own ticket intake and execution for the SaaS lane; identify and automate repetitive tasks; monitor application health and route platform issues; coordinate vendor updates and feature rollouts; manage license assignments and utilization reporting; handle renewals and vendor contacts; pull SOC2 evidence and support access reviews; administer Google Calendar resources and Google Groups; support Slack app installs and credential rotation
Seniority
Senior, hands-on IC