Senior Salesforce Developer, Service Cloud
Core
Design and build complex, performant business-critical solutions on the Salesforce Service Cloud platform to optimize digital applications for enterprise clients.
Role type
Senior Salesforce Developer (Service Cloud)
Builds
Scalable Salesforce integrations, custom Service Cloud features, and customer-facing interfaces.
Domain
SaaS / Customer Service / Salesforce Ecosystem
Deliverable
production ML models | product features
Required skills
Salesforce Service Cloud configuration, Apex development, Lightning Web Components, SOQL, REST API integration, Flow automation, object-oriented design, Agile methodologies, CI/CD tools (SFDX, GIT, Jenkins)
Preferred skills
Salesforce AgentForce, Data360, Salesforce Platform Developer II Certification
Technologies
Salesforce, Omni-Channel, Lightning Service Console, Experience Cloud, Jira, HTML, CSS, JavaScript, REST, Web Services APIs
Responsibilities
Partner with stakeholders to define requirements; Configure and optimize core Service Cloud features; Architect and build integrations with third-party systems; Develop customer-facing interfaces; Monitor, troubleshoot, and resolve platform issues; Author documentation and provide training.
Seniority
Senior, hands-on IC