Customer Success Operations Manager
Core
Manage technical integrations, optimize publisher account performance, and support Tier 1 omnichannel accounts on the PubMatic ad platform.
Role type
Customer Success Operations Manager
Builds
Publisher account setups, technical integrations, and performance optimization reports
Domain
Programmatic advertising and ad technology
Deliverable
production ML models | product features | dashboards & analysis | client delivery
Required skills
programmatic advertising expertise, analytical skills, Excel proficiency, web technologies debugging
Preferred skills
SSP/Prebid/GAM familiarity, HTML/JavaScript knowledge, browser console debugging tools
Technologies
Salesforce, JIRA, Header Bidding, ORTB, RTB/PMP, GAM, Prebid wrappers, Charles, Fiddler
Responsibilities
Own publisher account set-up, deliver seamless technical integrations, provide responsive support within SLAs, analyze and optimize account performance, partner with cross-functional teams, manage internal systems, resolve integration issues, generate performance reports, build client relationships
Seniority
Mid-level, hands-on IC
