Sr Field Technical Specialist
Core
Senior technical resource and liaison for HVAC contractors, distributors, and manufacturer representatives, providing expert guidance, troubleshooting, and training for LG VRF and RLC systems.
Role type
Senior Field Technical Specialist (HVAC)
Builds
Aftermarket support activities, regional service strategies, and technical training programs for LG HVAC equipment.
Domain
HVAC (Heating, Ventilation, and Air Conditioning) / Commercial & Residential Systems
Deliverable
client delivery
Required skills
VRF system troubleshooting, wiring schematic interpretation, software/hardware updates, regional service strategy management, technical training delivery, stakeholder relationship management, load verification analysis
Preferred skills
HVAC vocational diploma or degree, LG product line expertise, documentation creation, Microsoft Suite proficiency
Technologies
LG proprietary software, Microsoft Suite
Responsibilities
Provide direct technical guidance via phone, email, and case support; coordinate jobsite visits and onsite service/training; conduct technical training sessions in classroom and jobsite settings; review and analyze VRF system applications including load verification; perform critical software and hardware updates; manage extended warranty submissions within KPI targets; network with regional sales staff and service champions.
Seniority
Senior, hands-on IC with regional management responsibilities