Solutions Engineer, AI Agent
Core
Principal Solutions Engineer specializing in AI Agent technology, serving as a dedicated expert to drive and support AI Agent opportunities from early sales engagement through high-stakes demos and API discovery.
Role type
Principal Solutions Engineer (AI Agent Specialist)
Builds
AI Agent solutions, conversational AI platforms, and enterprise integration workflows
Domain
Artificial Intelligence / Customer Experience / Contact Center Technology
Deliverable
product features
Required skills
AI Agent design and architecture, LLM-based systems, API integration patterns, Conversational AI, workshop facilitation, business case development, Python scripting
Preferred skills
Salesforce.com, enterprise contact center technologies
Technologies
LLM frameworks, agent orchestration patterns, API platforms
Responsibilities
Serve as the go-to internal and external expert on AI Agent capabilities; Design and facilitate technical discovery workshops; Lead deep-dive sessions to surface and refine AI Agent use cases; Own complex AI Agent demonstrations; Translate AI solutions into financial ROI models; Synthesize customer feedback to accelerate product roadmap; Elevate the SE team's AI Agent fluency through enablement and coaching.
Seniority
Principal, hands-on IC with strategic influence
