Field Operations Supervisor - Fiber Network
Core
Lead service operations teams to ensure professional customer experiences during fiber optic installation and troubleshooting, while managing budgets, SLAs, and safety compliance.
Role type
Senior field operations supervisor (telecom)
Builds
Fiber optic network infrastructure and reliable high-speed internet services
Domain
Telecommunications / Fiber Optic Networks
Required skills
Service operations leadership, budget management, SLA adherence, safety compliance, vendor management, performance evaluation, process improvement
Preferred skills
Bachelor's degree, project management, cross-functional collaboration
Technologies
OSHA, National Electric Safety Code, State Corporation Commission guidelines
Responsibilities
Supervise teams to achieve service and quality objectives; manage employee timesheets and contractor invoicing; perform field visits for customer feedback and compliance reviews; ensure adherence to safety standards and building codes; evaluate employee performance and recommend training; establish team performance measures and goals.
Seniority
Senior, hands-on IC with management responsibilities