Senior Process Analyst
Core
Strengthen process maturity, map end-to-end processes, identify gaps, and create reporting dashboards for an APRA-regulated insurance division.
Role type
Senior Process Analyst (Business Process Management)
Builds
Process documentation, governance frameworks, and performance dashboards
Domain
Insurance / Financial Services / Regulatory Compliance
Deliverable
dashboards & analysis
Required skills
Process mapping (BPMN 2.0), Workshop facilitation, Root cause analysis, KPI definition, Stakeholder management, Process governance
Preferred skills
CPS 230 experience, Process maturity frameworks, Lean/Six Sigma, Business Analysis certification
Technologies
Visio, Signavio, Bizagi, ARIS
Responsibilities
Partner with SMEs to document end-to-end processes; Lead workshops to capture current-state operations; Map processes using BPMN 2.0; Identify inefficiencies and opportunities for standardization; Define process ownership and accountability; Establish process performance measures and KPIs; Translate measures into dashboard requirements; Coach process owners on management principles.
Seniority
Senior, hands-on IC