Retail Customer Service Officer Sia testing 1
Core
Frontline retail staff member handling customer transactions, identity services, and mail lodgements at a post office.
Role type
Retail Customer Service Officer
Builds
Customer service transactions, identity services (e.g., passport interviews), and mail processing
Domain
Logistics & Postal Services
Deliverable
client delivery
Required skills
Customer service, cash handling, identity verification, up-selling, administrative duties, physical stamina
Responsibilities
Process customer sales and service transactions, manage high-value transactions (cash, cheques, cards), conduct identity services including passport interviews, assist with mail lodgements, perform stocktaking and record maintenance
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