Supporter Care Administrator
Core
First point of contact for supporter enquiries across all channels (mail, email, telephone, SMS, online) and responsible for processing donations, event registrations, and data updates.
Role type
Supporter Care Administrator (Customer Service & Fundraising Operations)
Builds
Campaign engagement, conversions, regular giving retention, and high-value supporter support.
Domain
Non-profit / Charity / Cancer Support
Deliverable
product features
Required skills
Customer service, outbound lead generation, CRM system usage, MS Office (Outlook, Word, Excel), multi-channel communication, data entry, empathy, service level agreement adherence
Preferred skills
Direct marketing and fundraising principles, marketing concepts, fundraising software platforms, ticketing systems
Responsibilities
Respond to inbound supporter enquiries across all channels; process donations and event registrations; conduct proactive outbound supporter communications; maintain high-standard record keeping of interactions; contribute to process improvement.
Seniority
Junior, entry-level IC