Business Enablement Coordinator - 6 Months Secondment
Core
A 6-month secondment role supporting the ICS Spain organization by delivering business enablement initiatives, governance, and strategic development for the insurance market.
Role type
Business Enablement Coordinator (Insurance)
Builds
Business enablement initiatives and governance processes for ICS Spain Insurance business
Domain
Financial Services / Insurance
Deliverable
product features
Required skills
Project management, Data analysis, Relationship management, Communications review, Compliance testing, Operational risk management, Customer service escalation handling, Formal complaints supervision
Preferred skills
Deep knowledge of Amex products and processes, Advanced degrees (MBA, MSc), Knowledge of internal tools (Globestar, MYSU, Griffin)
Technologies
Excel, PowerPoint, Globestar, MYSU, Griffin
Responsibilities
Manage governance for simplification projects (Insurance carrier terminations), Direct contact with Insurance carriers and partners, Assist customer services with escalations and claims, Deliver Control Management initiatives such as Operational Risk Events and TLMs
Seniority
Individual Contributor, Project-based Secondment
