Technical Account Manager
Core
Technical Account Manager responsible for the lifecycle management, optimization, and technical support of Genetec security systems for sophisticated enterprise customers.
Role type
Senior Technical Account Manager
Builds
Long-term success and operational efficiency of Genetec Video Surveillance and Access Control ecosystems
Domain
Security Systems (Video Surveillance, Access Control) + Enterprise IT Infrastructure
Deliverable
client delivery
Required skills
Lifecycle management, technical troubleshooting, system architecture analysis, stakeholder management, QBR facilitation, product upgrade planning, network administration, database management, server virtualization
Preferred skills
MCSE, CCNA, SQL Server, VMware certifications, French language proficiency
Technologies
Genetec products, Windows (Active Directory, SQL, IIS, GPO), Networking (switches, routers, IP protocols), SAN/NAS/iSCSI, VMware, Encryption
Responsibilities
Manage customer system lifecycle (deployment, migration, upgrade), provide technical support and escalate issues, conduct Quarterly Business Reviews (QBR), optimize system performance and processes, advise on product upgrades, coordinate with internal teams, document Statements of Work (SOW)
Seniority
Senior, hands-on IC
