Support Desk Analyst
Core
First line of contact for Ooma Enterprise, providing initial troubleshooting of IP Telephony anomalies and facilitating escalations.
Role type
Tier 1 Support Desk Analyst
Builds
Customer support for Ooma Enterprise VoIP and unified communications solutions
Domain
Telecommunications / VoIP / IP Telephony
Deliverable
client delivery
Required skills
IP Telephony troubleshooting, call flow design, networking fundamentals (TCP/IP, DHCP, VPN), technical aptitude, problem solving
Preferred skills
Tier 1 technical support experience, Customer Success experience, time management, organizational skills, verbal and written communication
Technologies
VoIP platforms, IP Telephony systems