Data Protection Engineer
Core
Operate and manage Commvault data protection solutions for enterprise customers, handling incident resolution, performance monitoring, and software enhancements.
Role type
Senior IC data protection engineer (managed services)
Builds
Production data protection and recovery solutions for enterprise clients
Domain
Cyber resilience, data protection, backup, and recovery
Deliverable
production ML models | product features | dashboards & analysis | client delivery | infrastructure
Required skills
incident management, ticket handling, release/changes, performance monitoring, troubleshooting, infrastructure management, run book management, backup theory, data management fundamentals, modern operating systems, networking concepts, computer security concepts, Commvault solutions expertise
Preferred skills
storage experience, infrastructure operations experience, software modification design, CRM database management, standard operating procedures development
Technologies
Commvault, CRM Database
Responsibilities
Troubleshoot and resolve complex customer issues, maintain case ownership and update customers on progress, architect Commvault software solutions to address customer needs, develop requirements and design for software modifications, contribute to development of standard methodologies and monitoring tools, ensure accuracy of reports/audits and client documentation
Seniority
Senior, hands-on IC
