Technical Program Manager, RMA & Field Failure Analysis
Core
Lead a hybrid team performing RMA triage and field failure analysis on automotive ECUs (Zonal, Infotainment, Telematics, Battery) to drive root cause investigations and corrective actions.
Role type
Senior Technical Program Manager (Automotive ECU Failure Analysis)
Builds
Root cause analysis reports, corrective action plans, and improved RMA processes for automotive clients.
Domain
Automotive electronics, embedded systems, and failure analysis.
Required skills
ECU hardware debug, embedded firmware diagnostics, vehicle network protocols (CAN/CAN-FD, LIN, Automotive Ethernet), 8D/FTA/RCA methodologies, lab equipment operation, offshore team coordination, technical program management.
Preferred skills
OEM/Tier 1 RMA experience, battery management systems knowledge, IPC-A-610/X-ray interpretation, Python scripting, PMP certification.
Technologies
Jira, Excel, Power BI, Oscilloscopes, CAN tools.
Responsibilities
Triage incoming RMAs and route to appropriate analysis locations; drive root cause investigations on ECU hardware and firmware; review FTA, RCA, and CAPA reports; support hands-on bench debugging; identify systemic failure trends; manage RMA backlog and priorities; coordinate daily work between on-site and offshore teams; track KPIs and run reporting; manage risks and stakeholders; structure and improve the RMA process.
Seniority
Senior, hands-on IC with program management responsibilities.