Principal Strategic Customer Success Partner (Commercial)
Core
Manage and expand assigned enterprise accounts in the Transportation Management division by driving savings initiatives, executing network analysis, and aligning customer objectives with Uber Freight capabilities.
Role type
Senior IC strategic customer success partner (commercial)
Builds
Measurable business value and contractual commitments for major manufacturing enterprise customers
Domain
Logistics, Transportation Management, Supply Chain
Deliverable
production ML models | product features | dashboards & analysis | client delivery
Required skills
Account strategy, project management, complex network analysis, executive presentations, stakeholder relationship management, contract negotiation, data-driven decision making
Preferred skills
Advanced SQL, GCP, Tableau, Salesforce, TMS, AI-adjacent workflow optimization
Technologies
SQL, Google Cloud Platform (GCP), Tableau, Salesforce, Google Workspace, TMS
Responsibilities
Own customer strategy and project manage savings initiatives, lead business reviews (MBRs/QBRs), execute complex network analysis for savings, drive project prioritization across teams, build relationships from C-suite to frontline, support contract renewals
Seniority
Senior, hands-on IC