Sr. Product Engineer- ArcGIS Monitor
Core
Design, build, test, and release high-quality software for AI-assisted observability solutions that monitor ArcGIS system health, performance, and usage using telemetry and natural language interactions.
Role type
Senior Product Engineer (AI Observability)
Builds
AI-assisted observability platform features for enterprise ArcGIS deployments
Domain
GIS / Enterprise IT Operations / AI Observability
Deliverable
product features
Required skills
Software design, test plan authoring, Scrum user stories, product requirements gathering, UI/UX collaboration, AI-assisted workflow design, documentation authoring, automation UI design, LLM evaluation, human-in-the-loop workflow design
Preferred skills
QA testing, complex enterprise system troubleshooting, observability concepts (ArcGIS Monitor, Prometheus, Datadog, OpenTelemetry), scripting (Python, Shell, PowerShell, JavaScript), SCRUM, LLMs and prompt engineering, software control systems (GIT), CI/CD
Technologies
ArcGIS Enterprise, ArcGIS Online, PostgreSQL, Windows, Linux, GIT, CI/CD
Responsibilities
Design and build software for observability; author and execute test plans; research industry standards; author Scrum user stories; communicate with product users; collaborate with UI/UX designers; define AI-assisted workflows; evaluate AI-assisted features; design real-world deployment scenarios; define safe operational boundaries for AI; author user documentation; provide technical assistance; work with automation engineers; evaluate AI-generated documentation; use AI-assisted writing workflows.
Seniority
Senior, hands-on IC
