Senior Manager, Fulfillment Operations – Americas
Core
Senior operational leader managing regional fulfillment, distribution, and 3PL operations across all sales channels (Wholesale, Amazon, DTC) for the Americas.
Role type
Senior Manager, Fulfillment Operations
Builds
Distribution network service, scalability, and cost efficiency for a global beauty brand
Domain
Consumer goods / Beauty / Logistics
Required skills
3PL provider management, multi-site distribution operations, KPI management, operational data analysis, continuous improvement, inventory management, compliance, capacity planning, stakeholder management, change management, warehouse operations, logistics management, MRP tools
Preferred skills
SAP, WMS, OMS, transportation management systems, consumer goods/beauty/luxury/retail industry experience, multi-national environment experience, end-to-end supply chain interactions
Responsibilities
Manage day-to-day operations across multiple distribution centers; Serve as senior operational owner for all Americas 3PL fulfillment partners; Drive fulfillment performance through KPI management; Lead continuous improvement initiatives across distribution and 3PL operations; Oversee Wholesale/Bulk/DTC Customer Order Fulfillment and Compliance; Manage International Shipments, Routing Guides, and Quality Control processes; Oversee the receiving process for receipts and returns; Develop and maintain forecasts in coordination with the 3PL partner; Support operational readiness for new customers and marketplaces; Partner with transportation team for seamless execution; Collaborate with Regional Sales and Commercial teams for customer support; Champion sustainability initiatives within the warehouse; Ensure facilities adhere to company standards for quality, compliance, safety, and brand protection.
Seniority
Senior Manager, hands-on leadership