Network Support Engineer
Core
Provide post-sales technical support for enterprise network automation platform, troubleshooting connectivity, configuration, and software issues via phone, email, and remote sessions.
Role type
Senior IC network support engineer
Builds
Customer success and resolution for NetBrain's network automation platform
Domain
IT Operations / Network Automation / Enterprise Networking
Deliverable
client delivery
Required skills
Enterprise networking equipment configuration (Cisco, Juniper, F5, Palo Alto), Routing and switching protocols (OSPF, BGP, EIGRP, STP), Network security protocols (IPsec, SSL VPN, NAT, GRE), Cloud networking (AWS, Azure), System administration (Windows, Linux), Technical documentation
Preferred skills
CCNP certification, AWS/Azure certifications, Scripting (Python, Perl, Ruby)
Technologies
Cisco, Juniper, Extreme Networks, F5, Palo Alto Networks, Check Point, AWS, Microsoft Azure, OSPF, EIGRP, BGP, VLANs, STP, IPsec, SSL VPN, NAT, GRE, Python, Perl, Ruby
Responsibilities
Troubleshoot network connectivity and configuration issues remotely, Manage support cases from reporting to resolution, Create and maintain technical documentation and Knowledge Base articles, Collaborate with Development, QA, and Sales teams, Participate in on-call rotation
Seniority
Mid-level, hands-on IC
