Information Technology Analyst
Core
Corporate IT support and systems administration ensuring smooth operation of Microsoft 365, Azure, and Intune environments for end users.
Role type
Mid-level IT Operations Analyst
Builds
Corporate IT infrastructure, user support workflows, and SaaS application lifecycles
Domain
Enterprise IT / Cloud Services / Education Sector
Deliverable
infrastructure
Required skills
Microsoft 365 administration, Azure/Entra ID management, Microsoft Intune device management, SaaS lifecycle management, hardware/software troubleshooting, PowerShell scripting, ITSM tools (Jira/Freshworks), networking fundamentals
Preferred skills
Microsoft certifications (MD-102, MS-102, AZ-104), Power Automate, phone system administration
Technologies
Microsoft 365, Azure, Entra ID, Intune, Jira, Freshworks, Power Automate
Responsibilities
Provide first- and second-level hardware and software support; Administer Microsoft 365, Azure, and Entra ID; Enroll and secure devices via Intune; Manage SaaS application lifecycle; Procure and maintain hardware; Lead upgrade and migration projects; Maintain IT documentation; Automate common tasks
Seniority
Mid-level, hands-on IC