Mid Support Engineer
Core
Provide production support, continuous monitoring, and incident resolution for US regional applications to minimize downtime and ensure SLA compliance.
Role type
Mid-level production support engineer
Builds
US regional applications
Domain
IT Operations / Database Administration
Required skills
Oracle DB, SQL (DDL/DML), Linux, Splunk, Dynatrace, Jenkins, GitHub, ITIL
Preferred skills
24/7 production support, strict SLA management, Data Management & Analytics environments
Technologies
Oracle, Splunk, Dynatrace, Jenkins, GitHub, Linux
Responsibilities
Write and troubleshoot SQL queries within Oracle environments; Monitor and analyze server logs using Splunk and Dynatrace; Support CI/CD and deployment activities using GitHub and Jenkins; Create and optimize monitoring alerts and dashboards.
Seniority
Mid-level, 3–8 years experience