Customer Success Manager
Core
Partner with customers to drive adoption of AI-powered autonomous robotics, ensuring seamless site operations and resolving technical challenges.
Role type
Senior Customer Success Manager (Robotics/Logistics)
Builds
Autonomous robotics systems for warehouse and supply chain operations
Domain
Logistics, Warehousing, Robotics
Deliverable
production ML models
Required skills
Project management, Technical training, Relationship building, Change management, Data analysis, Contract compliance
Preferred skills
Knowledge of networking (routers, WIFI, switches, firewalls), 3PL/Warehouse operations experience, Robotics interest
Technologies
Autonomous robotics, AI systems, Warehouse management systems
Responsibilities
Oversee daily customer site operations and ensure seamless experience. Ensure successful customer deployment and drive continuous improvement. Serve as primary point of contact for escalated technical issues. Coordinate warehouse mapping, preventive maintenance, and system upgrades. Own the change request process. Compile and analyze key performance metrics (throughput, UPH, lines per hour). Conduct post-project evaluations. Monitor customer site performance for contractual compliance.
Seniority
Senior, hands-on IC
