Customer Support Specialist
On-site
Core
Frontline customer support and inventory management for a robotics startup's autonomous manicure machines.
Role type
L1 Customer Support Specialist
Builds
Customer support processes, knowledge base, and supply chain logistics for beauty robotics products
Domain
Beauty & Wellness Robotics
Deliverable
client delivery
Required skills
phone support, HubSpot, inventory management, problem-solving, cross-functional collaboration
Preferred skills
consumer-facing startup experience, evening/weekend availability
Technologies
HubSpot
Responsibilities
Answer inbound/outbound calls and emails, resolve account and product issues, track inventory and supply chain needs, document tickets, develop support scripts and training materials, collaborate with product and engineering teams
Seniority
Junior, hands-on IC
